Open the rear cover to check if the paper is jammed.ħ. Check ASF with a bright light to check for obstructions. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.ĥ. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.Ĥ. If paper is visible from the ASF, use both hands to pull the paper out slowly.ģ-2. Remove paper from the automatic sheet feeder (in the back).ģ-1. Turn off the printer and disconnect the power cord and USB cable.Ģ. To try to resolve the scanner error, please follow the following steps:ġ. The scanner error is an indication that your PIXMA MP530 is experiencing an internal error. If you continue to have difficulties, please contact our support group using the following link:Ĭanon has not manufactured a PIXMA MP350. Once the computer restarts, please open the MP Navigator and attempt to scan. Double click to install the scanner driver.įiles will extract, follow the prompts to complete installation. Double click to install the printer driver.ġ3. Once the download is complete, open your Downloads folder.ġ2. If a Save As box comes up, click Save.ġ1. If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".ġ0. Once the download is complete, please click the "Select" button next to the MP560 series Scanner Driver.Ĩ. If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".Ħ. Under Recommended Downloads, please click the "Select" button next to the MP560 series MP Driver.Ĥ. Type PIXMA MP560 in the "Enter a Model Name" box and click the Get Drivers & Downloads button.ģ. Once the computer restarts, please follow these steps to download the necessary files to begin installation:Ģ. In the Finder menu, select 'Empty Trash' to delete them. Open Library, Image Capture, and TWAIN Data Sources, and move Canon MP560.ds to the trash.Ĩ. NOTE: DO NOT trash the CanonPrinterDrivers.pkg file.ħ. Open Library, Receipts, and drag any files that contain your model number as part of the file name. Open Library, Printers, Canon, and drag the BJPrinter folder to the Trash.Ħ. In the Printer List dialog, select all the printers added to the Printer List and then click 'Delete'.ĥ. Click on System Preferences, and double-click 'Printer and Faxes'.Ĥ. Click on the Apple in the upper left hand corner.ģ. Close all running applications - including antivirus software.Ģ. Please disconnect the USB cable and then follow these steps to uninstall the software (if you are unable to complete a step, please move to the next step):ġ. To try and resolve this issue, we will need to remove and reinstall the software for the unit.
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